Retailistic

From Digital Twins to AI Agents: The Future Is Now at CES

Episode Summary

Coresight Research's Philip Moore (Head of Market Research) and John Harmon (Managing Director of Technology Research) discuss the latest trends in retail technology showcased at CES 2025. Listen now to explore the significant impact of AI (artificial intelligence) across various sectors, including how the technology is transforming customer experiences and operational efficiency in retail. We highlight the emergence of AI agents, the importance of data in training AI models and the future of retail technology in enhancing the shopping experience.

Episode Notes

Takeaways

• AI was a major focus at CES 2025.
• CES has expanded its focus beyond consumer electronics.
• AI agents can perform tasks on behalf of humans.
• Delta Air Lines is leveraging AI for customer service.
• AI models require significant training data.
• Retail technology is evolving with immersive experiences.
• Empowering retail associates with AI improves service.
• The future of retail will heavily involve AI applications.
• AI is transforming supply chain management.
• Physical stores still account for 80% of retail sales.

Chapters

00:00 Introduction to CES and Retail Technology

08:30 The Future of AI in Retail

Read all Coresight Research coverage of CES 2025.